Cancellation and Refund Policy

1. How to cancel

You can cancel your Subscription yourself at any time, from Settings → Plan & Usage in your dashboard. No notice period applies and you do not need to contact us first. If you would rather we did it for you, or you cannot access your Account, write to us at info@raechal.ai from the email address registered to the Account.

2. When a cancellation takes effect

Cancellation takes effect at the end of the Billing Period then in progress, not immediately.

Until that date you keep full access to your Plan and to every Allowance it includes; you have paid for that period and we do not take it back part-way through. No further amount is debited on or after that date, and the recurring mandate or card authorisation behind your Subscription is cancelled with it.

If your Subscription is billed annually, the Billing Period is a year, so a cancellation part-way through the year takes effect at the end of that year and not one month later. The exact date is shown in Settings → Plan & Usage before you confirm.

A scheduled move to a smaller paid Plan can be withdrawn at any time before it takes effect, from the same screen, and your Subscription continues on your current Plan as before. A cancellation cannot be withdrawn once confirmed: your Subscription stays active until the end of the Billing Period you have paid for, and to continue on a paid Plan after that you subscribe again, which creates a new Subscription and, where your Plan is paid by bank mandate, a new mandate.

3. What happens to your Account

Your Account stays open. Cancelling does not delete your websites, your connected integrations, your generated content, your reports or any other Customer Data.

On and from the date the cancellation takes effect, your Account reverts to the free Plan. You should be aware that the free Plan's Allowances are one-time: they are granted once for the lifetime of an Account rather than monthly, so if you used them before you subscribed they will already have been consumed, and the Services that depend on them will be unavailable until you take out a new Subscription.

Where the quantity of anything you hold exceeds what the free Plan permits , for example the number of connected websites, the excess is frozen and not deleted. It remains in your Account and becomes available again as soon as you are within the limit of your Plan, whether by removing items or by subscribing again.

If you would prefer your data to be erased as well, you can delete your Account and its data at any time from Settings → Profile → Delete account, as described in our Privacy Policy. Invoices already issued are retained for the period our tax obligations require.

4. Refunds

We do not provide pro-rata refunds for the unused remainder of a Billing Period.

Because a cancellation leaves your Plan and its Allowances fully available to you until the end of the period you have paid for, that period is treated as delivered. No refund is provided for Allowances you chose not to use within a Billing Period, for a change of business strategy, for dissatisfaction with the subjective quality of generated Output, or for failure to use the Services during a period for which you have paid.

We will refund you where: (a) you were charged more than once for the same Billing Period; (b) you were charged after your cancellation had already taken effect; (c) you were charged an amount other than the amount displayed to you when you purchased your Plan; or (d) a fault on our side made the Services substantially unavailable for a material part of a Billing Period and we were unable to remedy it. In each case write to info@raechal.ai with the invoice number or payment reference.

Where a refund is due, we will process it to the original payment method within seven business days of approving it. Your bank or card issuer may take longer to credit it to you, which is outside our control. A refund of an amount that included Goods and Services Tax is refunded inclusive of that tax.

If we discontinue the Services, we will give you advance notice and refund any amount you have prepaid for a period during which the Services will not be available.

5. Changing Plan instead of cancelling

If a Plan is simply the wrong size, you can change it rather than cancel. Moving to a larger Plan takes effect immediately and its Allowances are available to you at once. Moving to a smaller Plan takes effect at the end of the Billing Period you have already paid for, so nothing is withdrawn part-way through; you keep your current Allowances until that date, and can reverse the change before then.

A change of Plan is not a refund and does not generate one. Amounts already debited for the current Billing Period are not adjusted when you move to a smaller Plan.

6. Failed and declined payments

If a recurring debit fails, we do not suspend your Services immediately. Your payment processor will re-attempt the debit and we allow a grace period while it does. If the debit cannot be collected after those attempts are exhausted, your Subscription may be suspended and your Account reverts to the free Plan on the terms in section 3.

Where you are billed in Indian Rupees you receive a pre-debit notification at least twenty-four hours before each debit and may decline any individual debit, as Indian regulation requires. Declining a debit is not a cancellation: your Subscription remains in effect and the amount remains payable, so if you intend to stop paying altogether you should cancel from Settings → Plan & Usage rather than decline the debit.

7. Credits purchased before Plans

Credits are no longer offered for sale, and Services are no longer charged to a Credit balance: everything you use is drawn from the Allowances of your Plan. Because of that, a Credit balance is not spent by the Platform in the ordinary course of using the Services.

Where your Account holds a balance of Credits that you purchased before Plans were introduced, we will honour the value of that balance. Please contact us at info@raechal.ai so that we can give effect to it, and we will agree with you how that is done. Cancelling a Subscription does not affect any such balance.

Unless expressly stated otherwise on the Platform: (a) Credits are non-transferable and non-exchangeable; (b) Credits have no stored monetary value outside the Platform; (c) Credits are not redeemable for cash, except where the Company agrees in writing or applicable law requires otherwise; and (d) promotional, complimentary, trial or bonus Credits may be subject to separate conditions, limitations, or expiry periods, and are not purchased Credits for the purposes of this clause.

8. Contact

For anything relating to cancellation, billing or a refund, contact us at info@raechal.ai. We aim to respond within three business days.

© 2026 Raechal AI, All Rights Reserved